Technical Support

Our team of technical support engineers is on hand to help you get the most out of your Advanced equipment.

Available by phone or email, we’re here to answer your questions and make sure that using our products is easy and fuss free.

Whether you need quick setup advice whilst on site or help planning a complex network, we have the expertise to ensure your fire safety solution is fit for purpose and provides long-term peace of mind.

Our technical support team also offers a wide range of training to ensure you’re on top of the latest developments and best practice.

You can reach the team at any time by emailing: tech@advancedco.com
or by calling: +44 (0)345 894 7000

Technical Support Services

Download software

Download the software you need by completing this form.

Request support

Raise a support ticket by completing this form.

Book training

Discover and book product training courses here (for direct customers).

Book a CPD

Discover and book free CPD training here.

Request a manual

You can request your manual by completing this form.

Find battery and loop calculators

You’ll find battery and loop calculators here.

Watch ‘How to’ films

Find answers to common technical questions on our YouTube channel.

Raise a return

Start a return by completing this form.

View datasheets

You’ll find datasheets for our products here.

Training certificates

Request replacement training certificates here.

Approved partner certificates

Request an approved partner certificate by completing this form.

Our Technical Support Team

Paul Duffy

Technical Services Manager
Newcastle upon Tyne

Mark Taylor

Senior Technical Support Engineer
Newcastle upon Tyne

Shaun Scott

Applications Engineer
Newcastle upon Tyne

Nick Blackhall

Technical Support
Newcastle upon Tyne

Ray Julien

Technical Support
Newcastle upon Tyne

Michael Patterson

Technical Support
Newcastle upon Tyne

Chris Jayme

Technical Support
Newcastle upon Tyne

Contact The Technical Support Team

We’re here to answer your questions.
You can reach the team at any time by
email: tech@advancedco.com or
call: +44 (0)345 894 7000