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Technical Support Engineer
Advanced Electronics Ltd. the Bridges, Balliol Business Park, Benton Lane, Newcastle upon Tyne, NE12 8EW
Advanced Ltd have been designing and manufacturing life-saving products for 25 years, protecting iconic buildings across the globe and the people within. Our team members are passionate, driven and up for a challenge. We are a wholly owned subsidiary of Halma plc, a FTSE 100 listed company. Halma is “a market leader in specialist safety, health and environmental technologies” and has a purpose of ‘Growing a safer, cleaner, healthier future for everyone, every day”.
About the job:
As a Technical Support Engineer you’ll work with a well-established, experienced team, providing first class technical support and on-hand help for any customer queries. You will:
- Be a primary point of contact for technical support and training queries from customers and end users by telephone and email support
- Deliver customer product training in a virtual environment, as well as face-to-face, either from our dedicated training space or at strategic offsite locations to meet the requirements of our customers
- Actively collaborate within Sales & Marketing to deliver promotional and support material to establish and maintain our brand as a market leader
- Guide customers in applying the features and benefits of our products to meet the requirements of installation in the most effective and efficient manner
- Provide advice to key stakeholders on our products and solutions and influence their decision-making process to deliver sustained growth and drive market share
- Identify customer pain points and adopt a systematic and methodical approach to addressing those points
- Collaborate with product management and QA, offering support as/when required
About you:
To thrive in this role you will have:
- Excellent communication skills and will demonstrate transparency
- The desire and aptitude to understand our products and the ability to learn new technology
- A willingness to go out of your way to support customers and promote solutions
- An analytical mind and strong problem-solving skills
- The ability to support and inspire confidence in customers and stakeholders
- A collaborative approach, with sound judgement, a strong business sense, and an ability to understand customer needs
What we offer:
- Numerous employee benefits
We look forward to hearing from you
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